What I learnt at Amazon that I wish I knew in government

This month I left Amazon Web Services (AWS). I joined six years ago as a civil servant from the European Commission, not because I no longer believed in the institution, but because I believe that good policymaking should seek diverse skills, perspectives and expertise. I was planning to learn a trade that could make policymaking more robust, resilient, and long-lasting.

So what did I learn about operational excellence from Amazon? Read more.